Platina understands the importance of quality and timeliness of Product Support for the success of any software implementation. All efforts are taken to ensure that we keep any kind of product non-use to the minimum.
Key aspects of our product support are:
- Highly trained support professionals.
- Multi-channel Help Center with a comprehensive Ticket Management System.
- Constant monitoring of process metrics.
- Complete User and Admin guides on the help center.
- User forum.
- Training videos.