A formal and structured interview management process is essential to the success of your recruiting process
It is commonly observed that a corporate would implement a software solution for candidate sourcing, candidate database management, and even job processing but would often ignore the automation and formal tracking of interview management in their recruiting process. Interviews are often managed over email and paper, and teams communicate through email, phone calls, and ad-hoc meetings to take important decisions in this crucial stage of hiring.
I believe that a proper and formal interview management is at least as important, if not more, like the rest of the recruiting stages. Some of the reasons that make the interview process critical are:
1. Interview Stage is supercritical
Interview stage is a highly critical stage in any recruiting process. In this stage, the applicant interacts face to face with the hiring organization for the first time and hence is forming the most definite opinion about his prospective employer. And the interactions between the organization and the applicant are many and content-rich. So, a well-implemented interview module with integrated communication and scheduling is essential for achieving the best results in this stage.
2. Proper and Timely recording at each interview stage
Each interview round tends to be unique because the interaction between each candidate and the interviewer brings out many unique aspects of the applicant. And depending on the function and level of the applicant and the interviewer, different aspects will need to be ascertained and captured in order to make the best of the interview round. Furthermore, recording at each interview round needs to be immediate for the observations of that round to contribute best to the next rounds. Hence a formal system with a high degree of customizability, and immediate sharing of reports is a definite requirement.
3. Completeness of knowledge
For any interview round to achieve its highest effectiveness, the interviewer in that round should be fully aware of the observations of all the previous rounds. There is no value in asking repetitive questions or questions which should be simply skipped based on wrong or right answers of earlier rounds. So a platform with complete and instantaneous sharing of structured observations is very much required.
4.Schedule and Task Management
Interviewing a candidate requires multiple rounds, and each round can require multiple scheduling. Furthermore, each round may require specific tasks to be planned and completed by the hiring team. Hence, a rich functionality for scheduling and task management will help in achieving better results.
5. Past history for reference and training
Past history of interviews of the hiring team is a useful tool for the interviewers to plan a right interviewing process for each applicant. Also, the historical interview data can be a highly effective tool for training new interviewers.
It is clear from the above discussion that keeping interview process on paper and email not only reduces the effectiveness of the automation in the rest of the stages and can have a significant negative effect on the quality of hiring. Each hiring team, irrespective of its size, recruiting volumes or methods, should implement an interview management platform for achieving the right hiring quality.