Privacy Policy - Platina Software
Privacy Policy - Platina Software Pvt. Ltd.
privacy policy
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Privacy Policy

What does this privacy policy cover?

This privacy policy describes the privacy practices of Platina’s websites, as well as our products, online services, and apps that include a link to this policy (we refer to our products, online services, and apps as "applications"). This privacy policy also applies to Platina’s marketing and advertising practices. Companies acquired by Platina may operate under their own privacy policies.

 

Please also see the Platina Terms of Use and any additional Terms of Use or Product License Agreements that may apply to the website or application you are using.

What information does Platina collect about me?

Account ID, registration and customer support

When you register to use Platina website or application, create an Account ID, or contact us for support or other offerings, Platina collects information that identifies you. This may include your name, company name, email address, or payment information. We may also sometimes collect other information that does not identify you, such as your job title or industry. Some of this information is required and other information is optional. For student and teacher editions of our applications, information regarding your eligibility is required.

 

To help keep our databases current and to provide you the most relevant content and experiences, we may combine information from you with information from public sources and our trusted partners, in accordance with applicable law. For example, from these sources, we may learn the company size and industry of our business customers.

Platina websites and applications

We collect information about how you use our websites and applications, including when you use a desktop product feature that takes you online (such as SmartSuggest feature). We may collect information that your browser or device typically sends to our servers whenever you visit Platina website, or when Platina desktop product feature takes you online. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you used. When you visit Platina website, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. Platina may collect information about how you use our websites and applications by using cookies and similar technologies, and our servers may collect similar information when you are logged in to the website or application. Depending on the website or application, this information may be anonymous.

Platina product activation and automatic updates

When you activate your Platina product, we collect certain information about your device, the Platina product, and your product serial number. Some of our products include features that connect to our servers and offer you the ability to install updates to the product. We may keep track of information such as whether the update was successful or not.

Platina emails

Emails we send you may include a web beacon that tells Platina whether you have received or opened the email, or clicked a link within the email. If you do not want us to collect this information from Platina marketing emails, you can opt out of receiving Platina marketing emails.

Platina online advertising

Platina advertises online in a variety of ways, including displaying Platina ads to you across the Internet on websites and in apps. We collect information about which ads are displayed, which ads are clicked on, and on which web page the ad was displayed.

Buttons, tools, and content from other companies

Platina websites and applications may include buttons, tools, or content that link to other companies’ services (for example, a Facebook "Like" button). We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view Platina web page containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information.

Platina social networking pages and social sign-on services

Platina has its own pages on many social networking sites. You may also be able to sign in to a Platina website or application using a social networking account, such as a Facebook account. We may collect information when you interact with our social networking pages or use these sign-on features.

How does Platina use the information it collects about me?

Platina uses the information we collect about you in a number of ways, such as:

  • Providing you with the Platina websites and applications for which you have registered, as well as any services, support, or information you have requested
  • Better understanding how our websites and applications are being used so we can improve them
  • Diagnosing problems in our websites and applications
  • Tailoring a website, application, or Platina marketing to your likely interests
  • Sending you business messages such as those related to payments or expiration of your subscription
  • Sending you information about Platina, new application releases, special offers, and similar information
  • Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns
  • Reducing fraud, software piracy, and protecting our customers as well as Platina
  • As further described for a specific Platina website or application

What information is collected when companies use online services hosted by Platina?

Platina offers “hosted services” to many companies. This means that data is gathered and stored on our computers for use by other companies. In these situations, your relationship is typically only with that company.

What are cookies and how does Platina use them?

Like most websites and applications, we use cookies and similar technologies to make our websites and applications work, as well as to learn more about our users and their likely interests.

 

Platina websites may also use cookies and similar technologies from other companies that allow us to improve the effectiveness of our hosted services. Learn more about these Platina hosted services, which help our customers provide their audiences with relevant content and advertising.

Does Platina share my personal information?

Platina works with companies that help us run our business. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.

 

Platina may also share your personal information:

  • When you agreed to the sharing
  • Within the Platina family of companies for purposes described in this privacy policy
  • With our resellers and other sales partners if you are a business customer and agreed to receive Platina marketing communications. Note that we do not share personal information about consumers with third parties for their own marketing purposes unless the consumer agreed to that sharing
  • When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process
  • When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites or applications against attacks, or protect the property and safety of Platina, our customers and users, or the public
  • If we merge with or are acquired by another company; we sell Platina website, application, or business unit or all or a substantial portion of our assets are acquired by another company. In those cases your information will likely be one of the assets that is transferred

We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use our applications and hosted services.

Is my personal information displayed anywhere on Platina's websites or applications?

There are several places on Platina’s websites and applications that allow you to post comments, upload pictures, or submit content for others to see. Sometimes you might be able to limit who can see what you share, but there are some places where what you share can be seen by the general public or other members of the website or application. Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within a website or application that allows you to control who sees what you post. If you choose to share personal information or a document, the terms of this privacy policy will not apply to any information shared. Please note that when you post messages on certain user forums on our websites and applications, your email address or name may be included and displayed with your message.

 

To remove content you have shared on our websites and applications, please use the same website or application feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user that invited you has full control. If you have questions or concerns about this, please contact us at privacy@platina.co.in

Is my personal information secure?

We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and Platina cannot ensure or warrant the security of your personal information.

Where does Platina store my personal information?

Your personal information and data files are stored on Platina’s servers and the servers of companies we hire to provide services to us. Your personal information may be transferred across national borders because we have servers located worldwide and the companies we hire to help us run our business are located in different countries around the world.

How can I review, update, or delete my personal information?

Many of our websites and applications allow you to edit your personal information by accessing the "my account," "my profile," or similar feature of the website or application you are using.

 

If you want to delete your Account ID account, please email your request to privacy@platina.co.in . Note that we need to retain certain records for legal or internal business reasons and that some of your information may remain on backup systems, in compliance with applicable law.

 

We will retain your personal information for as long as necessary to provide you with the websites and applications you are eligible to use with your Account ID, or as needed to comply with our legal obligations or enforce our agreements.

Will Platina market to me?

The Platina family of companies and our acquired companies) and companies we hire to help us market our websites and applications on our behalf may use your information to provide you with information and offers related to Platina. We give you choices regarding our marketing practices.

Will this privacy policy change?

If we change or update this privacy policy to allow Platina to use or share your previously collected personal information in a materially different way, then the links to the policy on our websites and online services (which are generally found in the footer of the website or online service) will indicate that the policy has been changed or updated before the change or update become effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Who can I contact with questions or concerns?

If you have a privacy question or complaint, please email us at privacy@platina.co.in